Terms of Service.

These Terms of Service ("Terms") form a legally binding agreement between you and LIVEIN LLC, a Tennessee limited liability company that operates the Ivorah brand ("Ivorah", "we", "us", or "our"). They govern your use of the Ivorah website at ivorah.com and the Ivorah customer mobile app (together, the "Service"). All payments and contracts under the Service are made with LIVEIN LLC.

A note on the Ivorah Pro app. Ivorah Pro is an internal tool used by the IVORAH team and the licensed professionals we engage to deliver your project. It is not part of the customer Service, and these Terms do not govern it; it is covered by separate agreements with our team and professionals.

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What Ivorah Does

Ivorah is a design-build studio. We design and deliver home interiors and renovations as one managed service. From your first call to final handover, you work with a single dedicated IVORAH point of contact, and IVORAH manages every part of your project on your behalf.

To deliver your project, IVORAH engages and manages licensed professionals — project managers, designers, and licensed contractors and trades. You do not source, select, or contract with these professionals; IVORAH does, and IVORAH manages them for you. Where required by law, construction is performed by appropriately licensed contractors that IVORAH engages. IVORAH does not itself hold a general contractor's license in every jurisdiction; where it does not, the licensed contractor IVORAH engages performs the construction under IVORAH's management.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. Your Account

• You are responsible for keeping your account credentials confidential.
• You are responsible for all activity that occurs under your account.
• You must provide accurate, current information and keep it updated.
• You may delete your account at any time through Settings → Delete account in the app, by using our deletion request form, or by emailing hello@ivorah.com.

4. The Project Workflow

A typical project moves through these stages:

• Booking — You submit a project request including your address and scope.
• Team assignment— IVORAH assigns your dedicated project manager and design team, and (later in the project) the licensed contractor who will build your project. These are IVORAH's to assign and manage — not people you choose or contract with.
• Site-visit confirmation — Your designer calls to confirm the site visit. Once confirmed, the site-visit fee (typically $500) is due to lock the slot.
• Site visit — The designer visits your home to measure, photograph, and prepare a brief.
• Quote — We send a detailed quote within approximately 48 hours of the visit.
• Design — After you approve the quote, the designer prepares a moodboard, design PDF, and material schedule. You may approve or request revisions.
• Contract — We prepare a contract for you to sign in-app. Your project contract governs the design and construction work itself, including any warranties.
• Payment schedule— After signing, you pay the first installment (the "design deposit") to begin the build. Progress and final payments are scheduled to specific milestones.
• Build and walkthrough— The work is built under IVORAH's management. You sign off room by room at the walkthrough.

We may modify the workflow as we improve the Service.

5. Payments

• Payments are processed by Stripe, Inc.By providing payment information, you agree to Stripe's terms.
• Amounts are stated in U.S. Dollars unless otherwise noted.
• You authorize Ivorah (through Stripe) to charge the payment method you provide for site-visit fees, design deposits, milestone payments, and any other amounts due.
• Late or failed payments may result in suspension of the project until amounts are settled.

6. Refunds and Cancellations

Refund and cancellation terms are set out in our Refund Policy, which is incorporated by reference into these Terms.

7. Your Responsibilities

You agree to:

• Provide accurate project information and reasonable access to your property.
• Communicate promptly with your dedicated IVORAH point of contact.
• Pay amounts due on the agreed schedule.
• Not use the Service for unlawful purposes or to harass, harm, or defraud any party.
• Not interfere with the operation of the Service or attempt to gain unauthorized access.
• Not reverse-engineer, decompile, or otherwise extract source code from the app except where permitted by law.

8. Intellectual Property

• The Service, including all software, text, design, and content (other than User Content), is owned by Ivorah and protected by intellectual property laws.
• Design deliverables (moodboards, drawings, design PDFs) prepared for your project are licensed to you for use on your project. Ivorah retains a non-exclusive license to use anonymized versions in our portfolio.
• "User Content" means photos, messages, and other content you submit. You retain ownership and grant Ivorah a worldwide, non-exclusive, royalty-free license to host, store, display, and use User Content as necessary to provide the Service.

9. Our Role and Responsibility

IVORAH manages your project and is your single point of contact and single point of responsibility for it. IVORAH engages and manages the licensed professionals who perform the design and construction work, and you never have to deal with them directly. If anything about your project is not right, you raise it with IVORAH — and IVORAH owns making it right.

You are never asked to sort out who was at fault. Whether an issue traces back to a designer, a contractor, an employee, or anyone else IVORAH engaged, that is ours to resolve internally. To you, IVORAH is responsible. The scope of your project, the warranty on the work, and how remedies are handled are set out in your signed project contract.

10. Disclaimers

THE SERVICE (THE WEBSITE AND CUSTOMER APP) IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THE DESIGN AND CONSTRUCTION WORK ITSELF, INCLUDING ANY WARRANTIES ON THAT WORK, IS GOVERNED BY YOUR SIGNED PROJECT CONTRACT AND NOT BY THESE TERMS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• IN NO EVENT WILL IVORAH, ITS OFFICERS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
• IVORAH'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE DIGITAL SERVICE (THE WEBSITE AND CUSTOMER APP) WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE DIGITAL SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS CAP DOES NOT APPLY TO YOUR PROJECT ITSELF, WHICH IS GOVERNED BY YOUR SIGNED PROJECT CONTRACT.
• THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.

12. Indemnification

You agree to indemnify and hold Ivorah and its affiliates harmless from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) your breach of these Terms, or (c) your violation of any third-party right.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. On termination, your right to use the Service ceases, but provisions that by their nature should survive (intellectual property, disclaimers, limitation of liability, indemnification, governing law, dispute resolution) will survive. Termination of Service access does not by itself terminate a signed project contract, which is governed by its own terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Tennessee, and you consent to personal jurisdiction and venue there.

15. Changes to These Terms

We may revise these Terms from time to time. We will post the revised Terms with a new "Last updated" date and, for material changes, provide notice in the app or by email. Continued use of the Service after the effective date of the revised Terms constitutes acceptance.

16. Miscellaneous

• If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.
• These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and Ivorah regarding the Service.
• Our failure to enforce any provision is not a waiver.
• You may not assign these Terms; we may assign them to a successor in connection with a merger, acquisition, or sale of assets.

17. Contact