Refund Policy.

This Refund Policy explains when payments to LIVEIN LLC (which operates the Ivorah brand) are refundable. It is part of our Terms of Service.

1. Site-Visit Fee

The site-visit fee (typically $500) is non-refundable once your designer confirms the visit and you complete the payment. This fee covers our designer's time to come to your home, take measurements, photograph the space, and prepare the brief that becomes the foundation of your design.

If you cancel before confirming the site visit, no charge is due.

2. Design Deposit (First Installment)

The design deposit is paid after the contract is signed. It is fully refundable if you cancel within 48 hours of payment and before any design or material work has begun.

After 48 hours, or once design work has commenced (whichever is earlier), the design deposit is refundable in proportion to work not yet performed, less:

• Designer fees for work already completed.
• Any non-refundable third-party costs (e.g., specialty material deposits we have already placed on your behalf).

We will provide an itemized statement showing the deductions.

3. Progress Payments

Progress payments are tied to specific construction milestones (for example: demolition complete, framing complete, finishes complete). Once a progress payment has been released to the contractor against a milestone that you have signed off:

• The payment is not refundable as to the work completed at that milestone.
• If a defect is discovered after sign-off, our standard remedy is to direct the contractor to remedy the defect within the workmanship period in your contract. We will assist in escalation if needed.

4. Final Payment

The final payment is due at project walkthrough and sign-off. After sign-off, the final payment is not refundable, but our workmanship coverage continues for the period specified in your contract.

5. Service Failures

If Ivorah fails to deliver a stage of the Service that you have paid for (for example: no designer attends a confirmed site visit and we cannot reschedule within a reasonable time), we will refund the corresponding fee in full.

6. How to Request a Refund

Email hello@ivorah.com from the email address on your account with:

• Your project reference code.
• A short description of the reason for the refund request.
• The payment you are referencing (date and amount).

We will respond within 5 business days and process approved refunds to your original payment method within 10 business days of approval. Refunds are subject to Stripe's processing times.

7. Chargebacks

If you dispute a charge directly with your card issuer instead of contacting us, your account may be suspended pending resolution. We encourage you to contact us first so we can resolve the issue quickly.

8. Changes

We may update this Refund Policy from time to time. We will post the updated Policy with a new "Last updated" date.

9. Contact